My son fractured his wrist on Christmas Eve. We were more than pleased with the quality of care, attentiveness, and the all around friendly nature of the staff. **They made a point to show the personal side of healthcare that theses days, more often than not is simply not there.** I would absolutely recommend Steamboat Emergency Center! They definitely made a huge impression on my family and myself. Thank you!
Went here on a Sunday afternoon after my two year old daughter had been running a fever for a few days. They took her vitals and quickly identified the two most likely scenarios and ran the appropriate labs. Service was prompt, care was thorough and compassionate. Everyone had a great bedside manner. She had influenza A and was prescribed Tamaflu. Couldn't have asked for more......and then the bill came and that's when things got a little bumpy. The billing is done by a third party agency. I immediately called and left a message to discuss the bill. Never got a call back. Called a week later to follow up and got someone who was less than helpful. They were going to have a manager review our bill and get back to me. Weeks went by and we got another bill for the same amount but no apparent review of the charges. Determined not to give up I sent an email expressing my frustrations. Dr. Sandhu himself called me back the same day and worked everything out in a way that was fair and reasonable for everyone. Based on our overall experience I would go to this center again knowing that it's best to communicate with them directly about the billing.
Once finished with the requisite paperwork, I was seen quickly by Dr. Mason. He clearly explained my situation, the possible areas of concern and the course of action for me to take. I was treated as an individual, and all my questions were answered. I hope I won't need further emergency medical attention, but I would surely select Steamboat Emergency Center for treatment.
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